This privacy policy explains how Pro Fresh N All Carpet Cleaning LLC ("we," "us," "our"), a Texas limited liability company based in Plano, Texas, handles information you share with us through our website, booking forms, phone calls, and text messages. This page is maintained by Pro Fresh N All Carpet Cleaning LLC to answer common privacy questions about our services.
1. Information We Collect
When you request a quote or book a service, we may collect:
- Your name, phone number, and email address
- The service address (street, city, ZIP)
- Details about the job (service type, rooms, notes)
- Preferred service date and contact method
- How you heard about us
We do not knowingly collect information from anyone under 13. We do not request or store payment card numbers on this website — payment is collected at the time of service through our booking and invoicing provider.
2. How We Use Your Information
- To respond to your quote request or booking
- To schedule, perform, and follow up on services
- To send appointment reminders and invoices
- To answer questions, resolve issues, and improve our service
- To comply with applicable Texas and federal law
3. We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing. We share information only with service providers we use to operate the business (scheduling, invoicing, email, text messaging, and call handling), and only as needed to deliver service to you, or when required by law.
4. Text Messages and Calls
If you contact us by phone or text, we may follow up using the same method. Standard message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP.
5. Cookies and Website Analytics
Our website may use basic cookies and analytics to understand how visitors find and use the site. This data is aggregated and not used to identify individual visitors. You can disable cookies in your browser settings.
6. How We Store and Protect Information
Lead and customer records are stored in our scheduling and invoicing systems with access limited to our staff. We use reasonable administrative and technical safeguards, but no system is perfectly secure.
7. Retention
We keep customer records for as long as needed to provide service, resolve disputes, and meet tax and recordkeeping obligations under Texas law. Quote requests that do not turn into jobs are typically purged within 24 months.
8. Your Choices
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing or calling us using the information below. We will respond within a reasonable time, subject to legal recordkeeping requirements.
9. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of the page will reflect any changes.
10. Contact Us
Pro Fresh N All Carpet Cleaning LLC
3700 W. 15th Street Suite 118B, Plano, TX 75075
Email: info@profreshnalldfw.com
Phone: (469) 268-1916