Question 1

How much does carpet cleaning cost?

Accepted Answer

$45 per room (up to 12×12), with a $139.00 minimum on any job. Hallways are $25, staircases $55, walk-in closets $15. You get the full price in writing before we start — no surprise add-ons in your driveway.

Question 2

Is there a hidden minimum?

Accepted Answer

No hidden anything. The minimum is $139.00 on any job, stated up front. That's it.

Question 3

Do you charge for travel?

Accepted Answer

Not within our DFW service area. If a job is unusually far out, we'll tell you before we book — never after.

Question 4

How fast can you come?

Accepted Answer

Same-day and next-day are often available. For water damage, we respond 24/7 in 45 minutes or less.

Question 5

Do you offer a military or first responder discount?

Accepted Answer

Yes — for military, veterans, and first responders. Mention it when you call or text and we'll apply it to your quote. [confirm: amount.]

Question 6

What payment methods do you accept?

Accepted Answer

[confirm: cash, card, etc.] We give you the total in writing before any work begins.

Question 7

Do you require a deposit?

Accepted Answer

[confirm: typically no deposit for standard residential jobs; larger or specialty jobs may differ.]

Question 8

How long does carpet take to dry?

Accepted Answer

Usually 6–10 hours with our truck-mounted hot-water extraction and high airflow. Good ventilation speeds it up.

Question 9

How often should carpet be professionally cleaned?

Accepted Answer

Every 12–18 months for most homes; every 6–12 months with pets, kids, or allergies. Manufacturers often require periodic professional cleaning to keep a warranty valid.

Question 10

Will old pet stains and odors really come out?

Accepted Answer

Most of the time, yes — even old ones. We treat the source with enzyme/oxidizing agents, not perfume. If saturation reached the pad or sub-floor, we'll tell you honestly what it'll take.

Question 11

Are your products safe for pets, kids, and allergy sufferers?

Accepted Answer

Yes. We use citrus-based, all-natural cleaning solutions that are safe for kids, pets, and allergy-sensitive households.

Question 12

Do you move furniture?

Accepted Answer

We move and replace standard furniture as part of the job. We don't move oversized or fragile items like pianos, china cabinets, or electronics — we'll clean around those.

Question 13

What if I'm not satisfied?

Accepted Answer

We don't leave until you've inspected the work with us. If we missed something, we fix it — no charge, no argument.

Question 14

What's the difference between tile cleaning and grout sealing?

Accepted Answer

Cleaning ($1/sq ft) pulls the dirt out of the grout pores. Sealing ($0.50/sq ft) adds a protective barrier afterward so it resists staining and stays clean longer. Cleaning first, then seal.

Question 15

Why do you submerge specialty rugs instead of cleaning them in-home?

Accepted Answer

Silk and viscose can't take in-home cleaning safely — the dyes and fibers need a controlled full-submersion wash and flat dry at our facility. We pick up and deliver free.

Question 16

How long does specialty rug cleaning take?

Accepted Answer

[confirm: typically several days to about a week, including dusting, washing, and controlled drying.] We'll give you a timeframe when we pick it up.

Question 17

Can you clean leather furniture?

Accepted Answer

Yes — leather is cleaned and conditioned separately from fabric upholstery. Quoted on inspection.

Question 18

How fast can you respond to a water emergency?

Accepted Answer

45 minutes or less, anywhere in the DFW metroplex, 24/7.

Question 19

Do you work with insurance?

Accepted Answer

We document the loss and the mitigation work so you have what your insurer needs. [confirm: direct billing vs. documentation for reimbursement.]

Question 20

What does water mitigation actually do?

Accepted Answer

It stops the damage from spreading: we extract standing water, dry the structure with air movers and dehumidifiers, and monitor moisture until it reads dry — which is what prevents mold and warped floors.

Question 21

Will my insurance cover the cost?

Accepted Answer

Sudden, accidental water damage (a burst pipe, an overflow) is often covered; gradual leaks and neglect usually aren't. Your policy decides — we give you the documentation to make the claim.

Question 22

What makes your pet urine treatment different from store-bought enzyme sprays?

Accepted Answer

Sprays sit on the surface and mask. We find the contamination with UV, treat it with professional enzyme/oxidizing agents that break down the uric-acid crystals, and extract it — destroying the source, not covering it.

Question 23

Can smoke odor really be removed from a house?

Accepted Answer

Often, yes — from carpet, upholstery, and soft surfaces. But some smoke damage needs sealing, paint, or HVAC work we don't do. We'll tell you honestly what we can and can't fix before you pay.

Question 24

Do you handle crime scene cleanup?

Accepted Answer

[confirm: scope. If yes, note it's handled discreetly and quoted on inspection; if no, state that plainly and refer out.]

Question 25

Are you really veteran-owned?

Accepted Answer

Yes — disabled veteran-owned and operated. It's not a marketing badge; it's how we run: on time, clear communication, finish what we start, accountable to the standard.

Question 26

Are you bonded and insured?

Accepted Answer

Yes — fully bonded and insured, with liability coverage on every job.

Question 27

How long have you been in business?

Accepted Answer

14 years serving Plano and the DFW metroplex.

Question 28

Where are you based?

Accepted Answer

Plano, TX — 3700 W. 15th Street, Suite 118B — serving all of DFW.

Plain answers to real questions.

Pricing & Scheduling

Carpet Cleaning

Tile, Rugs & Upholstery

Water Damage

BioClean & Smoke Odor

About the Company

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24/7 Emergency Water Damage