Privacy Policy

Privacy Policy for Pro-Fresh N' All, LLC

Effective Date: September 1, 2025

Pro-Fresh N' All, LLC ("we," "us," or "our"), a carpet cleaning, tile and grout cleaning, furniture cleaning, water damage mitigation, dry out and rebuild, and rug cleaning service provider based in Plano, Collin County, Texas 75023, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website at www.profreshnalldfw.com, or interact with us. By engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide our cleaning and restoration services and to schedule appointments. The types of information we collect include:

• Contact Information: Names, email addresses, phone numbers, and physical addresses provided when you book an appointment via phone calls or our online booking system.
• Service Information: Details related to the services you request, such as appointment dates, service preferences, or notes about your cleaning or restoration needs.
• Payment Information: Credit card or other payment details processed securely through third-party payment processors (Housecall Pro, Helcim, or Square). We do not store your payment card information.
• Website Usage Data: Information collected via cookies and similar technologies when you visit www.profreshnalldfw.com, such as your IP address, browser type, device information, and browsing behavior (see Section 6 for details).
• Marketing Preferences: Information provided when you opt into our email marketing through Constant Contact.

No Data from Minors: We do not knowingly collect or process any personal information from individuals under 18 years of age for any reason. If we learn that we have inadvertently collected such information, we will promptly delete it.

2. How We Collect Information

We collect your personal information through the following methods:

• Directly from You: When you book an appointment via phone calls or our online booking form on www.profreshnalldfw.com.
• Through Our CRM: Customer information is managed securely via Housecall Pro (HCP), our customer relationship management system, which is responsible for securely storing your data.
• Automatically via Our Website: When you visit our website, we use cookies and similar technologies through our GoDaddy site builder to collect usage data (see Section 6).
• Via Email Marketing: When you sign up for our newsletters or promotions through Constant Contact.

3. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, and manage appointments for our cleaning and restoration services.
• To process payments securely through third-party processors (Housecall Pro, Helcim, or Square).
• To communicate with you about your appointments, services, or inquiries.
• To send marketing communications, such as newsletters or promotions, via Constant Contact (only if you opt in; you may unsubscribe at any time).
• To improve our website and services by analyzing usage data collected through cookies.
• To comply with legal obligations or protect our legal rights.

4. How We Share Your Information

We do not sell, trade, or otherwise share your personal information with any third parties for marketing or any other purposes, and we will never do so in the future. Your information is only disclosed as follows:

• Third-Party Service Providers: We use trusted third-party services to operate our business, including:
  • Housecall Pro (HCP): For CRM and appointment management, and occasionally payment processing.
  • Helcim and Square: For secure payment processing. These providers handle your payment information, which we do not store.
  • Constant Contact: For email marketing communications (only for users who opt in).
  • GoDaddy: For website hosting and cookie management.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a court order, subpoena, or other legal process.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity, with the same privacy protections in place.

All third-party providers are contractually obligated to protect your information and use it only for the services they provide to us.

5. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it, including:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) to encrypt data transmitted online.
• Two-Factor Authentication: All systems containing customer information, including our CRM and website hosting, are protected with two-factor authentication.
• Password Management: Passwords for all systems are changed quarterly to enhance security.
• Restricted Access: Only the owner of Pro-Fresh N' All, LLC has administrative access to systems containing customer information. No staff, contractors, or other individuals (including family members) have access.

While we strive to protect your data, no system is completely secure. In the unlikely event of a data breach, we will notify affected individuals as required by applicable law.

6. Cookies and Tracking Technologies

Our website, www.profreshnalldfw.com, uses cookies and similar technologies through our GoDaddy site builder to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website. You will see a cookie consent notice when you visit our site, allowing you to accept or decline non-essential cookies.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function, such as maintaining your session or enabling secure bookings.
• Analytics Cookies: Help us analyze website performance and user behavior to improve our services.
• Marketing Cookies: Used to deliver relevant marketing content (e.g., via Constant Contact).

You can manage cookie preferences through the consent notice or your browser settings. Disabling cookies may affect your experience on our website.

7. Your Privacy Rights

As a Texas resident, you have certain rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correct: Request corrections to inaccurate or incomplete information.
• Right to Delete: Request deletion of your personal information, subject to legal obligations.
• Right to Opt-Out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us.

To exercise these rights, contact us at the details provided in Section 10. We will respond within the timeframes required by law (typically 45 days for TDPSA requests).

8. Third-Party Links

Our website may contain links to third-party websites, such as Housecall Pro, Helcim, Square, or Constant Contact. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Effective Date." We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pro-Fresh N' All, LLC
6401 Candlepath Trl
Plano, TX 75023
Email: support@profreshnalldfw.com
Phone:469-268-1916

For complaints or inquiries, you may also contact the Texas Attorney General’s Office.